If there is a problem with an item or you wish to return any product, please contact our Customer Service team within 30 days of the order being fulfilled by our shipping department.
We will gladly accept any items purchased from ampersandave.com that are unworn, unwashed, or unlaundered & any items that are not damaged due to customer neglect.
If a refund is approved, the customer is responsible for return shipping costs. Please do NOT attempt to return any item without prior authorization - we will not accept any items sent back to us without a return authorization. Obtaining a tracking number for any returned item(s) is suggested as we are not responsible for any lost or stolen packages during transit back to us.
Returns are processed within 3-6 business days after being received.
Any Ampersand Avenue merchandise purchased from an independent authorized boutique, retailer, or department store must be returned back to the location it was purchased. Please contact the individual boutique or store for their return policy.