All returns must be initiated in the above returns portal within 20 days of receipt.
We will gladly accept any items purchased from ampersandave.com that are unworn, unwashed, or unlaundered & any items that are not damaged due to customer neglect.
Please do NOT attempt to return any item without prior authorization - we will not accept any items sent back to us without a return authorization. Obtaining a tracking number for any returned item(s) is suggested as we are not responsible for any lost or stolen packages during transit back to us.
We're happy to offer "Free Returns & Package Protection" coverage available for purchase at checkout! If you purchase coverage, you'll receive a paid return label, if you do not purchase coverage, a $10 label will be removed from your return value.
Returns are processed within 3-6 business days after being received.
Right of Withdrawal:
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
At checkout, you may add withdrawal coverage to your order. If you purchased withdrawal coverage, your return shipping is fully covered at no additional cost when you exercise your right of withdrawal. Please note that customers who do not purchase withdrawal coverage are responsible under Article 14(1) of Directive 2011/83/EU for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
Please Note:
Any Ampersand Avenue merchandise purchased from an independent authorized boutique, retailer, or department store must be returned back to the location it was purchased. Please contact the individual boutique or store for their return policy.