SHIPPING:
Once processed your order will arrive within 3-8 business days.

If there is a problem with an item, please contact our Customer Service team within 30 days of the order being fulfilled by our shipping department. 

Any order that is lost, stolen, or otherwise missing or damaged cannot and will not be replaced or refunded if Route Protection is not purchased for the order.

We will gladly accept any items purchased from ampersandave.com that are unworn, unwashed, or unlaundered & any items that are not damaged due to customer neglect.

Please do NOT attempt to return any item without prior authorization - we will not accept any items sent back to us without a return authorization. Obtaining a tracking number for any returned item(s) is suggested as we are not responsible for any lost or stolen packages during transit back to us.

• We offer Free Return Shipping if returned for STORE CREDIT*.
  • *unfortunately, at this time we cannot offer Free Return Shipping on any international return.
• We do NOT offer Free Return Shipping if returned for a REFUND.
  • a return label is auto-generated at a cost of $10 that will be deducted from your refund amount.
• We offer Free Shipping on items being exchanged, and a label will be auto-generated for you.

Returns are processed within 3-6 business days after being received.

Please Note: 

Any Ampersand Avenue merchandise purchased from an independent authorized boutique, retailer, or department store must be returned back to the location it was purchased. Please contact the individual boutique or store for their return policy.